ID	Gender	Status	Children	Age	Customer_Status	Car_Owner	Customer_Service	Category_Neg: Company: Public Image/Reputation	Category_Neg: General Dissatisfaction	Category_Neg: Plan to Change/Not Recommended	Category_Neg: Pricing and Billing	Category_Neg: Product: Availability/Variety/Size	Category_Neg: Product: Design/Features	Category_Neg: Product: Functioning	Category_Neg: Product: Information	Category_Neg: Product: Usability	Category_Neg: Service: Accessibility	Category_Neg: Service: Attitude	Category_Neg: Service: General	Category_Neg: Service: Knowledge	Category_Neg: Service: Orders/Contracts	Category_Other: Don't Know	Category_Other: No Experience/Does Not Apply	Category_Other: No Like/No Dislike	Category_Pos: Company: Public Image/Reputation	Category_Pos: No Plan to Change/Would Recommend	Category_Pos: Pricing and Billing	Category_Pos: Product: Availability/Variety/Size	Category_Pos: Product: Design/Features	Category_Pos: Product: Functioning	Category_Pos: Product: Information	Category_Pos: Product: Usability	Category_Pos: Service: Accessibility	Category_Pos: Service: Attitude	Category_Pos: Service: General	Category_Pos: Service: Knowledge	Category_Pos: Service: Orders/Contracts	Partition	$R-Customer_Status	$RC-Customer_Status
45.000000	"Male"	"S"	2.000000	53.280000	"Inactive"	"No"	"It was good, got the car we wanted without much of a wait in picking up and dropping off"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"2_Testing"	"Active"	0.560000
414.000000	"Male"	"M"	2.000000	35.653333	"Active"	"No"	"Person very friendly but only person working counter"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"2_Testing"	"Active"	0.791667
442.000000	"Female"	"S"	0.000000	20.000000	"Inactive"	"No"	"They moved me in and out quickly. The shuttle driver drove like a maniac."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"2_Testing"	"Inactive"	0.806452
473.000000	"Male"	"M"	2.000000	52.873333	"Active"	"No"	"We dealt very little with customer service, and we only walked to the car assigned for us, and drive away."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"2_Testing"	"Active"	0.791667
686.000000	"Male"	"M"	1.000000	63.653333	"Inactive"	"No"	"Was average, nothing out of the ordinary.  Took a long time to get the car."	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"T"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"2_Testing"	"Inactive"	0.666667
772.000000	"Female"	"M"	2.000000	39.746667	"Active"	"Yes"	"They were too pushy in trying to sell insurance."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"2_Testing"	"Active"	0.791667
782.000000	"Female"	"S"	0.000000	12.846667	"Active"	"No"	"They were helpful and accommodating when I wanted to change the color of the car."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"T"	"F"	"2_Testing"	"Inactive"	0.806452
931.000000	"Male"	"S"	1.000000	14.693333	"Inactive"	"No"	"Customer service was average.  They did not go above and beyond.  They did, however, do more than the minimum."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"T"	"F"	"F"	"2_Testing"	"Active"	0.560000
954.000000	"Female"	"S"	0.000000	24.000000	"Inactive"	"No"	"I HATE how they pressure you to buy add-on service."	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"2_Testing"	"Inactive"	0.806452
983.000000	"Male"	"M"	2.000000	34.946667	"Active"	"No"	"Have not rented a car since last October.  Customer Service was good, shuttle service was available to and from airport.  Scheduled pickup was on time and they even found a package we had left in the car and brought it to the shuttle."	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"T"	"T"	"F"	"F"	"2_Testing"	"Active"	0.953488
1064.000000	"Male"	"S"	0.000000	15.600000	"Inactive"	"No"	"Very satisfactory. Employees were very helpful in providing directions."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"T"	"F"	"2_Testing"	"Active"	0.560000
1087.000000	"Female"	"M"	2.000000	34.320000	"Inactive"	"No"	"Everything was great.  The line was a little long to get the car but it was a good experience."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"2_Testing"	"Active"	0.953488
1110.000000	"Female"	"M"	2.000000	52.973333	"Active"	"No"	"The agents were not friendly when I checked in initially, that was annoying because I had just spent 3 hours on a plane and wanted to be greeted with a better attitude."	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"2_Testing"	"Active"	0.791667
1119.000000	"Female"	"M"	2.000000	33.600000	"Active"	"Yes"	"Customer service was good at MSP airport and the process was very fast.  From getting off of the plane to leaving with my rental car was less than 45 minutes."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"T"	"F"	"F"	"2_Testing"	"Active"	0.953488
1148.000000	"Male"	"M"	2.000000	18.766667	"Inactive"	"No"	"they were a little slow"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"2_Testing"	"Inactive"	0.666667
1190.000000	"Female"	"M"	1.000000	52.146667	"Inactive"	"No"	"I had to wait in line for a long time to get and return the vehicle.  Also, the car was not clean."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"2_Testing"	"Inactive"	0.666667
1246.000000	"Female"	"S"	0.000000	46.000000	"Inactive"	"No"	"Had problems with windshield wipers that affected usability.  Problem was not solved.  Customer service was NOT helpful. Because of franchising, I was not able to get help from an office other than the one I rented from.  I had driven 60 miles from that location and there was another location 2 miles from where I was staying."	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"T"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"2_Testing"	"Inactive"	0.806452
1277.000000	"Female"	"M"	0.000000	60.000000	"Active"	"Yes"	"It was fine"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"2_Testing"	"Active"	0.953488
1307.000000	"Female"	"M"	0.000000	55.000000	"Inactive"	"No"	"I have had a few recent rentals that have taken a very very long time, with no offer of apology.  In the most recent case, the agent subsequently offered me a car type on an upgrade coupon and then told me it was no longer available because it had just be"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"2_Testing"	"Inactive"	0.909091
1361.000000	"Male"	"M"	0.000000	15.380000	"Inactive"	"Yes"	"they were trying to satisfy me even though my wife tells me I was being rude"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"2_Testing"	"Inactive"	0.909091
1492.000000	"Male"	"S"	0.000000	32.000000	"Active"	"No"	"customer service was OK"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"T"	"F"	"F"	"2_Testing"	"Active"	0.560000
1499.000000	"Male"	"M"	2.000000	49.986667	"Inactive"	"No"	"We had a small problem with the size of car we reserved being available. The company was able to send another car over from a different location. We were delayed in getting on the road, but were satisfied with the car."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"2_Testing"	"Active"	0.953488
1545.000000	"Male"	"S"	1.000000	14.640000	"Active"	"Yes"	"None I  rarely rent cars"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"2_Testing"	"Inactive"	0.806452
1547.000000	"Male"	"S"	2.000000	56.473333	"Active"	"No"	"Customer service was great, but I wish they had searched the car when I returned it.  I left my Palm Pilot in the backseat for 2 days before I noticed it was missing!  Fortunately the car was still in the lot when I called and they were able to ship it to me."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"T"	"F"	"F"	"2_Testing"	"Active"	0.560000
1647.000000	"Male"	"S"	0.000000	55.340000	"Inactive"	"Yes"	"the agent obviously hates their job more than I hate mine and that surprises me"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"2_Testing"	"Inactive"	0.806452
1757.000000	"Male"	"M"	1.000000	47.853333	"Active"	"No"	"they were extremely helpful and did whatever they could to help us."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"2_Testing"	"Active"	0.791667
1831.000000	"Female"	"S"	0.000000	53.013333	"Inactive"	"No"	"Customer service was fine.  We didn't care for the off site location.  Would not use that car rental company at that airport again."	"F"	"F"	"T"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"T"	"F"	"F"	"2_Testing"	"Active"	0.560000
2029.000000	"Male"	"M"	0.000000	53.680000	"Active"	"Yes"	"It was okay, we got the car quickly, which is the most important thing"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"2_Testing"	"Active"	0.953488
2236.000000	"Male"	"S"	0.000000	21.000000	"Inactive"	"No"	"Everyone was very friendly. They even drove us to the airport since we were running late for our flight."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"2_Testing"	"Inactive"	0.806452
2301.000000	"Male"	"M"	1.000000	64.800000	"Active"	"No"	"they were very nice"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"2_Testing"	"Active"	0.953488
2317.000000	"Female"	"M"	2.000000	50.753333	"Active"	"No"	"It was a good experience, received an upgrade at no charge."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"2_Testing"	"Active"	0.953488
2341.000000	"Male"	"M"	2.000000	18.766667	"Active"	"No"	"it seems that they never have the class of car that I ordered.  also, the last time I got there earlier than I thought and they wouldn't let me have the car until the time that I had requested it because their computer wouldn't allow it."	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"2_Testing"	"Active"	0.791667
2464.000000	"Male"	"S"	1.000000	57.546667	"Inactive"	"No"	"slow and stupid"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"2_Testing"	"Inactive"	0.806452
2491.000000	"Male"	"S"	0.000000	53.693333	"Inactive"	"No"	"I did not need to deal with customer service on my last vacation rental."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"2_Testing"	"Inactive"	0.806452
2516.000000	"Female"	"M"	2.000000	31.126667	"Active"	"Yes"	"My last rental experience for leisure was fine -- no service issues to speak of."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"2_Testing"	"Active"	0.953488
2558.000000	"Male"	"S"	0.000000	55.113333	"Inactive"	"No"	"Customer Service at Alamo was RUDE. We waited in line for over an hour to get our car. Car was bad. Had to change it few days later. Another family traveling with us was upgraded to a larger car as they were out of the type of car booked."	"F"	"F"	"F"	"F"	"T"	"F"	"T"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"2_Testing"	"Inactive"	0.806452
2565.000000	"Male"	"M"	0.000000	24.546667	"Active"	"No"	"service was excellent"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"2_Testing"	"Active"	0.953488
2584.000000	"Male"	"S"	1.000000	39.426667	"Inactive"	"No"	"No complaints."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"2_Testing"	"Active"	0.560000
2601.000000	"Female"	"S"	1.000000	53.120000	"Active"	"Yes"	"People were nice.  Service was fast."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"T"	"T"	"F"	"F"	"2_Testing"	"Active"	0.560000
2644.000000	"Male"	"M"	2.000000	53.253333	"Active"	"Yes"	"No problems"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"2_Testing"	"Active"	0.953488
2870.000000	"Female"	"M"	2.000000	45.920000	"Inactive"	"Yes"	"I never had to deal with customer service. The bus dropped me off at my car, when I returned the car, I had my receipt at that moment. I then got on the bus and left. Never having to wait in a line for customer service."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"2_Testing"	"Inactive"	0.666667
2891.000000	"Female"	"S"	0.000000	55.000000	"Active"	"No"	"They were actually very nice. It was in Rome and there was a language barrier, but we overcame it."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"2_Testing"	"Active"	0.560000
2944.000000	"Female"	"M"	2.000000	41.920000	"Active"	"No"	"Customer service was friendly and helpful."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"T"	"F"	"2_Testing"	"Active"	0.791667
2963.000000	"Female"	"M"	2.000000	44.026667	"Active"	"No"	"They were competent."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"2_Testing"	"Active"	0.791667
3002.000000	"Female"	"S"	0.000000	24.000000	"Inactive"	"No"	"greater expedience"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"2_Testing"	"Inactive"	0.806452
3077.000000	"Male"	"M"	2.000000	18.840000	"Active"	"No"	"The customer service was very friendly and knowledgeable.  She suggested to upgrade to the SUV and it worked out much better for our trip."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"T"	"F"	"T"	"F"	"2_Testing"	"Active"	0.791667
3301.000000	"Female"	"S"	0.000000	46.000000	"Active"	"No"	"They were great as far as I could tell, they explained what needed to be done to use the University pricing."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"2_Testing"	"Active"	0.560000
3315.000000	"Male"	"S"	1.000000	24.393333	"Inactive"	"No"	"Well since I used to work for a car rental company and at the time I rented I was still working with the company, I was treated with nothing but respect and received a free upgrade as well."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"2_Testing"	"Inactive"	0.806452
3382.000000	"Male"	"M"	1.000000	52.146667	"Inactive"	"No"	"They should upgrade me every time."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"2_Testing"	"Active"	0.791667
3387.000000	"Male"	"M"	2.000000	51.520000	"Active"	"Yes"	" The service was polite and professional. I was attended to quickly and courteously."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"T"	"F"	"T"	"F"	"2_Testing"	"Active"	0.791667
3409.000000	"Male"	"M"	2.000000	22.880000	"Active"	"Yes"	"Customer service was very good."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"T"	"F"	"F"	"2_Testing"	"Active"	0.953488
3411.000000	"Male"	"M"	1.000000	58.706667	"Inactive"	"Yes"	"customer service was great until we returned the car.  I experienced an issue with damage to the car, and felt th"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"T"	"F"	"F"	"2_Testing"	"Active"	0.953488
3420.000000	"Female"	"M"	2.000000	41.000000	"Active"	"No"	"service was good."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"2_Testing"	"Active"	0.953488
3430.000000	"Female"	"S"	1.000000	39.213333	"Inactive"	"Yes"	"the better the customer service, the sooner the vacation starts"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"2_Testing"	"Inactive"	0.806452
3676.000000	"Female"	"M"	2.000000	41.920000	"Active"	"No"	"The service I have is always good, I have used the same company for many years and I know the counter personnel personally.  It is always good to know that they are willing to help you in any situation. "	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"T"	"F"	"F"	"2_Testing"	"Active"	0.953488
3699.000000	"Male"	"M"	2.000000	61.713333	"Inactive"	"Yes"	"It would be nice if they included maps to the airport drop off with the car, last time we got lost returning the car and almost missed the flight.  There was nothing on the exit that indicated rental returns.  Actually the one I really liked, was when we"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"2_Testing"	"Active"	0.791667
3716.000000	"Male"	"M"	2.000000	61.713333	"Inactive"	"Yes"	"The company was overwhelmed by the number of customers verse the number of available agents and they were not articulating their situation to the customers well enough. I think we waited for almost 3 hours just to get a rental car. It was ridiculous."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"2_Testing"	"Active"	0.953488
3785.000000	"Male"	"S"	1.000000	17.006667	"Inactive"	"Yes"	"The car should have been brought to us instead of us trying to find it in the lot."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"2_Testing"	"Inactive"	0.806452
3789.000000	"Female"	"S"	0.000000	48.000000	"Active"	"No"	"My last car rental was in Costa Rica.  There was lots of red tape associated with renting the car, it took almost an hour.  I don't usually experience that type of problem in the US."	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"2_Testing"	"Inactive"	0.806452
3806.000000	"Male"	"S"	1.000000	14.640000	"Active"	"Yes"	"Having knowledgeable personnel is very important"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"F"	"T"	"F"	"2_Testing"	"Inactive"	0.806452
